- Klarna
- Order
- Support
- information
1. Method of payment
Explanations for Klarna
About Klarna
Privacy Policy
In order to offer you Klarna's payment methods, we may share your personal data in the form of contact and order details with Klarna at checkout so that Klarna can check whether you qualify for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own privacy policy .
2. Shipping
If you have any questions, please contact our support team. Please note that the shipping instructions below are for reference only.
- Shipping methods
Orders shipped from the Hong Kong warehouse will first be sent to the Germany warehouse and then shipped to you from there.
- Deliverable countries
EU countries: Czech Republic, Denmark, Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Non-EU countries: Switzerland, Albania, Andorra, Belarus, North Macedonia, Iceland, Bosnia and Herzegovina, Vatican City, Montenegro, Liechtenstein, Moldova, Monaco, Norway, San Marino, United Kingdom.
Note: Our store only sells EU format adapters. If you need adapters in other formats, please visit the corresponding Minisforum shop.
- Costs for delivery
All products sold by Minisforum are shipped free of charge and you do not have to pay any additional shipping costs.
- Shipping orders & time
Your order will take between 2 and 3 working days to be processed (on public holidays it will automatically be postponed to the next working day).
Delivery times depend on the shipping warehouse (there are only two warehouses):
1) Warehouse in Germany : 3-7 working days;
2) Hong Kong warehouse : 18-23 working days. Please note the shipping time stated on the page. Orders shipped from the Hong Kong warehouse will first be sent to the warehouse in Germany and then forwarded to you. No tracking number will be provided after shipping from Hong Kong warehouse. The corresponding tracking number for the order will be sent to you after shipping from the German warehouse.
As soon as your order is packed and ready for shipment, you will receive a shipping notification from us including a tracking number and can track the route of your package.
Please note that orders will not be processed or delivered on Sundays or public holidays. It may take 1 to 2 days for the tracking link to update.
DANGER:
1) For products with a pre-sale label, delivery times depend on the information on the page; Please check whether these delivery times are acceptable before purchasing.
2) Due to unforeseen events, the expected delivery date may be delayed. If you have any questions, please contact customer service.
3) Once the package has been shipped, the customer will be informed of the shipping status via email. Customers can also track their orders using the Order Status button.
- Shipping couriers & status
After the order has been shipped, you will receive an automatic email with a tracking link for tracking the shipment.
If you have a Minisforum account, the tracking link for shipment tracking is also stored there.
- Customs duties or taxes
a. Pay
If your delivery address is in the EU (Incl.: Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania , Slovakia, Slovenia, Spain, Sweden, Czech Republic, Denmark), you can choose "Free Shipping" regardless of the warehouse. If the order is shipped from a warehouse in Hong Kong, the goods will first be sent to a German warehouse and then forwarded to you, all costs are already covered by the seller.
If the address is outside the EU (Currently available for delivery: Switzerland, Albania, Andorra, Belarus, North Macedonia, Iceland, Bosnia & Herzegovina, Vatican City, Montenegro, Liechtenstein, Moldova, Monaco, Norway, Serbia, San Marino, United Kingdom), recommend we ask you to pay the 30 euros “Duty Free Shipping”. We then pay the tax and you do not have to bear any further costs.
b. Tariff insurance
We will cover the full tax if you need to pay for customs.
1) Keep the customs payment certificate;
2) Send the payment slip to us;
3) Refund will be returned via your original payment method within 1-2 business days.
- Order cancellation
1) Order cancellation is possible before the product is shipped or produced. You will receive a full refund.
2) Customers cannot cancel the order if the product has already been shipped, unless the customer bears all costs for returning the package and a 2% fee for the goods for platform delivery.
3) In the event of a forced return by customs for personal reasons on the part of the customer, the customer and Minisforum each bear half of the transport costs incurred; Minisforum also charges 2% of the product price as a processing fee.
- EU transport policy
According to the new regulations of EU countries, from July 1, 2021, all goods imported into the EU will be charged VAT by customs (different countries have different VAT).
Please cooperate actively with local customs during customs clearance, otherwise the goods will be returned or destroyed because they are overdue, resulting in high fees.
Please note: Our company is not responsible for this matter and will not bear the fees if you fail to clear customs.
3. Returns
We offer exchange and refund within the warranty period (2 years).
Warehouse 1:
Name: Othello-MG-DE
Tel: 0049-21739936805
Address: Kiesel str 3-5, D-51371 Leverkusen, North Rhine-Westphalia, Germany
Warehouse 2:
Name: PATAC Minisforum
Telephone number. : 017630167907
Address: Halskestr 22-26, Hall A4-A5, 40880 Ratingen, Germany
! ! ! Danger:
Be sure to contact customer service to determine the return warehouse and provide return information before returning the package. Otherwise the package will be returned.
When customers return the package, priority postage and express postage, cash on delivery are not supported. When using these delivery options, the customer bears the shipping costs.
4. Another question
1. Technical support
2. Contact
a. Advice
Minisforum welcomes your any questions. You can either ask a question directly in the online chat on the website or send us an email. We will reply to you as soon as possible after receiving a reply from our technical team. (Please note that we may not respond on non-working days.)
Email: EU@minisforum.com
b. Change of order details
If there was an error entering the address or you want the package to be sent to a different address, you can contact customer service directly and provide the correct address. As long as the order has not yet been processed, it is possible to change the address.
Once shipped, the address cannot be changed. However, you can contact DHL to refuse to accept the package (please do not open the package) and inform the Minisforum customer service team. They will process your order again once the package has been received.
Return
c. Report a bug
If you find any questions or suggestions for improvement while browsing our website, please let us know. If your suggestion is accepted, you will receive corresponding points as a reward.
- Offer in bulk
If you would like to order multiple devices, please let us know the models, configurations and quantities required. We will then send you an offer according to the order quantity.
- Partnerships
▲ Privacy Policy
Our commitment to you:
Here at store.minisforum.com (hereinafter referred to as “we”, “us”, “our” or “MINISFORUM”, “Site”), we are committed to protecting and respecting the privacy of your personal information; We now also comply with Europe’s GENERAL DATA PROTECTION REGULATION (GDPR). This privacy policy explains how your data is collected, used, transferred and shared by MINISFORUM. It applies to information collected when you use our websites, when you interact with us via social media, email or telephone, or when you participate in our competitions or events.
- What information do we collect?
By visiting our website to complete registration, ordering and notification, we collect and store information for legal use, including but not limited to:
a. Email address, including email address provided through approved affiliated third parties.
b. Shipping and billing address(es), including name, address line, telephone number.
c. Specific information on payment verification and customs matters.
d. Technical data, including IP address, date and time, browser and operating system, the URL you requested, etc.
We also protect any personal information collected from you offline, for example through telephone calls.
- What is the purpose of collecting information?
We will only collect and use your personal data for the following purposes:
a. to complete your order(s),
b. To provide you with a better shopping experience,
c. to improve our services,
d. to comply with our legal obligations.
- Your rights over your personal data:
You have several rights under the Data Protection Act. This includes, in certain circumstances, the right to:
a. request access to your personal data,
b. to request correction of your personal data,
c. to request the deletion of your personal data,
d. to request restriction of the processing of your personal data,
e. to request the transfer of your personal data,
f. Objection to the processing of your personal data,
G. Objection to automated decision-making,
If you would like to exercise any of these rights or have any questions, comments or requests for further information, please email us at INFO@MINISFORUM.com.
- Changes to this privacy policy
From time to time we may change this privacy policy. If we make any material changes, we will post updates to our website, applications or notify you by email.
- How do we secure your data?
We have implemented appropriate organizational safeguards and security measures to protect your information from accidental loss, use or unauthorized access, alteration or disclosure.
Communication between your browser and our website takes place via a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.
We require any third party that processes your personal data on our behalf to take security measures to protect your data and to treat that data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable supervisory authority where we are legally required to do so.
Communication between your browser and our website takes place via a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.
We require any third party that processes your personal data on our behalf to take security measures to protect your data and to treat that data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable supervisory authority where we are legally required to do so.
- Will Minisforum share your data?
We do not sell, rent, trade, license or otherwise disclose your personal or financial information to third parties, except in the following specific situations:
1. Third Party Providers: Like most online retailers, we sometimes use third party providers to perform certain functions on our behalf. Any information disclosed to them is for the sole purpose of providing their services. For example, we share your name, shipping address and telephone number with partners such as DHL to guarantee delivery of your orders, and we may use relevant customer information to monitor the quality of the third party's services.
2. Legal Obligation to Disclose Information: We may be required to disclose information if we are subpoenaed, served with a court order, or requested by law enforcement officials conducting an investigation, or if we are otherwise required by law to disclose such information. We also release personal information when necessary to protect our legal rights or enforce our terms of use and other agreements. For example, we may share information to reduce the risk of fraud or to prevent fraud from users who attempt fraud or other illegal activities on our website.
3. Merger and/or Sale of Assets: We do not typically sell, trade or rent personal information to other companies as part of our business. However, it is possible that we may acquire, merge with, or be acquired by another company or that we may sell some or all of our assets. In this case, your personal information may be transferred to another company in accordance with the Privacy Policy in effect.
4. Non-Personally Identifiable Information: We may share information that does not identify you or a user, such as the number of daily visitors to a particular page or the size of an order placed on a particular date, with third parties such as advertising partners.
1. Third Party Providers: Like most online retailers, we sometimes use third party providers to perform certain functions on our behalf. Any information disclosed to them is for the sole purpose of providing their services. For example, we share your name, shipping address and telephone number with partners such as DHL to guarantee delivery of your orders, and we may use relevant customer information to monitor the quality of the third party's services.
2. Legal Obligation to Disclose Information: We may be required to disclose information if we are subpoenaed, served with a court order, or requested by law enforcement officials conducting an investigation, or if we are otherwise required by law to disclose such information. We also release personal information when necessary to protect our legal rights or enforce our terms of use and other agreements. For example, we may share information to reduce the risk of fraud or to prevent fraud from users who attempt fraud or other illegal activities on our website.
3. Merger and/or Sale of Assets: We do not typically sell, trade or rent personal information to other companies as part of our business. However, it is possible that we may acquire, merge with, or be acquired by another company or that we may sell some or all of our assets. In this case, your personal information may be transferred to another company in accordance with the Privacy Policy in effect.
4. Non-Personally Identifiable Information: We may share information that does not identify you or a user, such as the number of daily visitors to a particular page or the size of an order placed on a particular date, with third parties such as advertising partners.
- About cookies
a. We use “cookies” to store specific information about you and to track your visits to the Website, either through a computer or through a mobile device. It is not uncommon for websites to use cookies to help identify their visitors.
b. A “cookie” is a small amount of data that is sent to your browser and stored on the hard drive of your computer or mobile device. If you do not disable or delete the cookie, our web servers will be notified of your visit to the Site each time you use the same browser or mobile device to access the Site and we may in turn become aware of your visit and the pattern of your visit Use. Cookies allow us to remember your information so that you do not have to re-enter it each time you use the website.
c. In addition, we use cookies to manage the security of our website, to collect information about user usage; to study visit patterns and conduct interest-based advertising; to help our partners track user visits to the website and process orders; and to track progress and participation in promotions.
d. For these additional purposes mentioned above, you can determine whether and how to accept a cookie by configuring the privacy settings of the browser you use to access the Site or the privacy settings of your mobile device. If you adjust the privacy settings in the browser, your mobile device will continue to collect data unless you adjust the device's privacy settings and vice versa.
e. Certain functions of the website depend on cookies. Please note that if you block cookies, you may not be able to log in or use these features and settings that depend on cookies may be lost.
f. We use a range of analytics and targeted advertising tools to show you relevant website content on our website and online advertising on other websites and apps (as described above), to deliver relevant content to you in marketing communications (where applicable) and to to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyze interest-based advertising data from Google and/or third-party audience data (such as age, marital status, life event, gender and interests) in order to better target our marketing campaigns and improve strategies and website content. We may also use tools provided by other third parties, such as: B. Facebook,
G. Our website may contain links to and from the websites of our partner networks, advertisers and affiliates or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we assume no responsibility or liability for these policies. Please review these policies before submitting any personal information to their websites.
▲ Terms of Use
Please read this Agreement carefully before proceeding
Welcome to store.minisforum.de! These Terms of Use describe the terms and conditions that apply to your access and use of the website located at store.minisforum.com. This Statement is a legally binding agreement between you as a user(s) of the Site (hereinafter referred to as "you", "member", "customer" or "user") and store.minisforum.com (referred to as "we", " our", "us" or "MINISFORUM", hereinafter referred to as "Website"), Please read these Terms and Conditions carefully before ordering products from our website.
User Agreements
By accessing, browsing or using this website, you agree to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree to any of these terms and conditions, you are prohibited from using or accessing this website. The materials contained on this website are protected by applicable copyright and trademark laws.
Our products and services are primarily aimed at adults. If you are a minor, please ensure that you are accessing the Website under the supervision of a parent or guardian.
- Contract condition
As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.
You agree to use the Site or Services solely for your own private and internal purposes. You agree that you will not copy, reproduce, download, republish, sell, distribute or resell any services or information, text, images, graphics, video clips, audio, directories, files, databases or lists, etc. on or through the Site is available (the “Site Content”), and you will not copy, reproduce, download, compile or otherwise use any Site Content in order to conduct a business competitive with MINISFORUM or otherwise commercially exploit the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether by robot, spider, automatic device or manual process) without written permission from MINISFORUM is prohibited. The use of any content or materials on the Website for any purpose not expressly permitted by the Terms is prohibited.
You must read MINISFORUM's Privacy Policy, which governs the protection and use of personal information about users held by MINISFORUM and our affiliates. You agree to the use of your personal data in accordance with the Privacy Policy.
MINISFORUM may provide users with access to content, products or services offered by third parties via hyperlinks (in the form of word links, banners, channels or otherwise), API or otherwise on such third parties' website. You are cautioned to read the terms and conditions and/or privacy policy of this website before using the website. You acknowledge that MINISFORUM has no control over such third party website, does not monitor such website, and is not responsible or liable for such website or any content, products or services provided on such website.
You agree not to take any action to undermine the integrity of MINISFORUM's and/or any other user's computer systems or networks or to gain unauthorized access to such computer systems or networks.
You agree not to take any action that could undermine the integrity of MINISFORUM's feedback system, such as: B. leaving positive feedback for yourself using secondary member IDs or through third parties, or leaving unsubstantiated negative feedback for another user.
- Acceptance of the order conditions
Please note that there may be certain orders that we cannot accept and must cancel. MINISFORUM reserves the right to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud prevention departments. We may also require additional verification or information before accepting an order. We will contact you if all or part of your order is canceled or if additional information is required to accept your order.
Given the popularity and/or delivery limitations of some of our products, MINISFORUM may need to limit the number of products available for purchase. MINISFORUM reserves the right to change the quantities available for purchase at any time, including after you have created an order.
If you make a purchase, you agree that MINISFORUM's risk of loss passes to you upon our release of your order to the carrier.
You assume all associated liabilities and risks during the transportation of your order by third parties.
For payment, shipping and delivery of the order, users should agree to the terms and conditions specified under Freight and Payment.
For warranty and return, users should agree to the terms of the return policy.
- License usage
Permission is granted to temporarily download one copy of the materials (information or software) on MINISFORUM.com website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not modify or copy the materials, use the materials for any commercial purpose, or use the materials in any public attempt (commercial or non-commercial) to decompile or reverse engineer, any software contained on the MINISFORUM.com website, remove any copyright or other proprietary notations from the materials or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by MINISFORUM.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- Disclaimer
The materials on the MINISFORUM.com website are provided “as is”. MINISFORUM.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, MINISFORUM.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any website linked to this site.
- User Responsibilities
The user must be registered on the site to enjoy some services. Except with the consent of MINISFORUM, a user may only register one user account on the website. MINISFORUM may block a user account if MINISFORUM has reason to believe that the user registers or has two or more user accounts at the same time. In addition, MINISFORUM may reject the user's registration application for any reason.
When registering on the website, MINISFORUM assigns each registered user an account and issues a user ID and password (the latter is chosen by a registered user upon registration). An account may have a web-based email account with limited storage space for the user to send or receive email. If you become a MINISFORUM user, you agree to authorize MINISFORUM to store and use your information in accordance with the Privacy Policy.
A user ID and corresponding password are unique for an individual account. Each User is solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under your account. No User may share, assign, or permit the use of your User Account, ID, or password by any other person outside of the User's own business entity. User agrees to notify MINISFORUM immediately if you become aware of any unauthorized use of your password or account or any other breach of security of your account.
User agrees that all activities that occur under your account (including, but not limited to, posting company or product information, clicking to accept additional agreements or rules, subscribing to or paying for services, the Sending emails via the email account) will be considered authorized by the user.
User agrees that sharing your account with other people or allowing multiple users to use your account (collectively, “Multiple Use”) may cause irreparable harm to MINISFORUM or other users of the Site. The user indemnifies MINISFORUM, our affiliates, directors, employees, agents and representatives from any loss or damage (including but not limited to loss of profits) arising from the multiple use of your account. The User also agrees that in the event of multiple uses of your Account or the User's failure to maintain the security of your Account, MINISFORUM shall not be liable for any loss or damage arising from such breach and shall have the right to suspend the User's Account or terminate without liability to the user.
The User warrants that the information you provided when registering your MINISFORUM account is correct, truthful, legal and valid and belongs exclusively to you. Users are solely responsible for the accuracy of the data they provide to MINISFORUM and MINISFORUM assumes no responsibility and provides no compensation for cases of incorrect information.
The user has the option to cancel the order only before shipping by contacting our support center. And MINISFORUM reserves the right to cancel the operational strategy order with prior notice to the user account. However, once the order has been shipped, the order cannot be canceled, changed or refunded. After receiving the package, our return policy comes into effect.
Care is taken to ensure that the user has the opportunity to subscribe to or unsubscribe from the newsletter when registering.
The User understands and agrees that MINISFORUM has the right to terminate all or part of the Service, temporarily or permanently, at any time in accordance with its own business needs (including but not limited to cases such as violation of MINISFORUM's Terms and Conditions, unacceptable and inappropriate comments or behavior towards MINISFORUM's brand image).
If you have any concerns or complaints about our service, please email us directly at “Contact Us.” You also have the right to complain to official authorities. However, we would be happy to address your concerns before contacting third parties. Please contact us first.
- Restrictions
In no event shall MINISFORUM.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on MINISFORUM. com, even if MINISFORUM.com or a MINISFORUM.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
- Revisions & error directory
The materials appearing on MINISFORUM.com website could include technical, typographical, or photographic errors. MINISFORUM.com does not warrant that any of the materials on its website are accurate, complete or current. MINISFORUM.com may also make changes to the materials contained on its website at any time without notice. Furthermore, MINISFORUM.com undertakes no obligation to update the Materials.
- Left
MINISFORUM.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of such links does not imply endorsement of the website by MINISFORUM.com. The use of such a linked website is at the user's own risk.
- Changes to the website terms of use
The website MINISFORUM.com may change these terms of use for its website at any time without prior notice. By using this website, you agree to be bound by the then current version of these Terms of Use.
▲ Warranty & Returns
- Limited Warranty & Validity
MINISFORUM offers a two-year (24 months) limited warranty for consumer electronic products. For pre-ordered products, the warranty period begins on the date of receipt. For products shipped from the German warehouse, the warranty period is calculated from the shipping date. If items in the above category do not function as described due to a manufacturing defect (from the day the item is delivered to the customer), customers can have their defective item repaired. MINISFORUM will cover all repair fees and the cost of replacing non-artificial defective components.
Notes: This warranty does not cover accidental damage caused by user negligence.
※ For purchases from third-party platforms or retailers, please contact them if customers need refunds, replacements or other customer services.
※ For commercial orders and bulk purchases that experience customer service issues, please contact <eu@minisforum.com> directly.
- General guidelines
This warranty covers personal use only and does not extend to products used for commercial use, rental or improper use. There are no warranties other than those expressly stated herein. This guarantee is not transferable. MINISFORUM is in no way responsible for any damage, loss or inconvenience caused by device failure or by user negligence, misuse or use not in accordance with the “Instruction Manual” or any additional safety, use or warnings contained in the product materials, caused. Furthermore, MINISFORUM shall not be liable for any incidental or consequential damages of any kind arising from the use of this product, and any liability shall not exceed the purchase price of the product.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Warranty exclusions:
🔺The guarantee will be void in the following cases:
a. Damage caused by accident, misuse, misuse, alteration or vandalism;
b. Improper or inadequate maintenance;
c. Unauthorized modification or commercial use;
d. Unsupervised use by children under 18 years of age
🔺 Please contact us before returning a defective item; otherwise, your return request may be delayed.
a. If an item is not repairable or a replacement cannot be provided due to stock shortage, the customer will be refunded the full amount.
b. When returning items, please ensure you ship them via a trackable shipping method to avoid the shipment being lost in transit
🔺For warranty details for other goods, please refer to the original operating instructions provided by the manufacturer.
For more information about the warranty, please see our return policy or contact our customer service for further assistance.
- Returns & Refunds
1. Undelivered orders (including in-stock and pre-sold products)
Please contact Minisforum first to confirm the status of your order. You can submit a refund request at any time before your order is shipped and we will process it within 3 business days.
2. Delivered orders
2.1 Intact/undamaged products & 7 days unfallen item
If you are not satisfied with your purchase and the product is still in brand new condition, you can request a return and receive a refund. We will offer either a replacement or a refund (excluding shipping costs) depending on your requirements after we receive the exchanged item in your order.
2.2 Product quality issues
2.2.1 Broken/Missing Packages
1) If the outer packaging is broken or out of shape
a. Immediately report the damaged package to the courier company and receive confirmation in the form of a paper receipt with a stamp.
b. Send us the pictures of the items/packages received with detailed information about the problem description, along with the above paper proof and case number, with which we can quickly confirm the case.
c.After verifying all the required information, we will offer either a replacement or a full refund as required. The outer packaging is in good condition while the item does not work properly.
d. Send us the pictures of the items/packages you received with detailed information describing the problem.
After verifying all the necessary information, we will offer either a replacement or a full refund depending on your needs.
2) Missing items, wrong items or wrong package sent
Please check the contents and weight of the package carefully before taking it off. If you have any problems, please contact our customer service with the following information: Send us an email with your order number and product code (SKU number).
3) Please send us the clear pictures of the packaging, shipping label, weight of the package and the item you receive.
※ Return/replacement costs for damaged/lost packages will be borne by Minisforum.
2.2.2 Defect on Arrival (DBA): Customers should contact our customer service for the DBA situation within 7 days of receiving the goods.
a.Please contact customer service as soon as possible after discovering the DBA. Include the order number, a detailed and clear description of the problem and relevant evidence (in the form of text, images, videos, etc.).
b.After Minisforum confirms the DBA, it will set up the appropriate returns warehouse according to your address.
c.After the package is returned to Minisforum warehouse, you can request a refund or exchange.
※ Minisforum will cover the shipping costs for returning the DBA.
2.2.3 Product quality issues
Please provide valid proof of purchase, such as order number, invoice and other information, with a clear and detailed description of the problem (in the form of text, images, videos, etc.); Minisforum will provide technical support and solutions and record the complete after-sales process. If the problem cannot be resolved, it will automatically enter the return/exchange process.
Minisforum covers the costs of shipping exchange and replacement parts.
3. A two-year repair guarantee
MINISFORUM offers a 2-year guarantee from receipt of the goods. Any free repair must be confirmed by the manufacturer via customer service. Items should be returned at the customer's expense, while MINISFORUM will cover the shipping costs of sending the repaired item to the customer.
Any man-made damage to the item is beyond the warranty. However, customers can return it at their own expense and pay a repair fee.
4. Warranty Exceptions and Notices
Deterioration of natural products due to wear and tear and breakage/damage during use is the sole responsibility of the customer and is not covered by our warranties.
If the customer has damaged/misused the item(s), the product's warranty will be void immediately. In such cases there is no compensation. However, customers are welcome to contact us to purchase a spare or replacement part (if applicable). We charge the original value of the components and a flat shipping fee for shipping.
5. Notes:
Notes: Customers will lose the warranty if they:
a. attempt to repair the device;
b. modify, remove, adapt or replace any part of the Product;
c. use the device in a way for which it was not originally intended;
d. continue to use the item if a fault occurs and causes more damage;
e. Failing to contact us the first time the problem occursf.
f. Minisforum's product warranty does not cover damage caused by overclocking, even if overclocking is enabled via Minisforum's hardware and/or software.
All returns must be approved by MINISFORUM support team prior to return. Please see the following steps in the “How to Apply for a Guarantee” section below. In the event of incomplete warranty claims, MINISFORUM reserves the right to refuse any compensation. If the customer returns the package without prior authorization, sends it to the wrong address, returns an incorrect item or sends an empty package, MINISFORUM again reserves the right to refuse any compensation.
All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, MINISFORUM will offer an alternative solution.
Special instructions:
Shipping costs to return the product are paid by the customer and are non-refundable except in 7 day DBA situations.
During return shipping, the customer is responsible for any customs fees, duties or taxes while returning the items to our warehouse. In these cases, we will deduct customs fees from your authorized refund amount.
By default, MINISFORUM returns the item to the customer via flat rate shipping. If the customer wishes to use a faster shipping method, the corresponding shipping costs will apply.
In the event of misuse, all repairs, accessories and shipping costs in both directions will be entirely the responsibility of the customer and at their expense.
6. Guarantee
How to Apply for a Warranty (Return, Repair and Refund)
1. Please first send an email to our customer service with the following information:
2. Describe the problem with your article in detail: When did what happen? Please also include your full order number and product code (SKU number).
3. Let us know what efforts you have already made to resolve the issue.
Send a clear photo or video (via WeTransfer) showing the defect(s); these should be taken in good lighting.
Our customer service team will investigate the issue you are facing and get back to you with a solution as soon as possible.
7. Return and Compensation Policy
If you have any problems, please contact customer service directly and they will offer you a solution to your case.
Please check each processing time upon receipt of your returned item.
For an exchange, processing time for replacement is between 2-7 business days from receipt of your item and depending on stock availability.
For refunds, refund processing time is between 3-6 business days from receipt of your returned item. After that, the refund time depends on the payment method. Details can be found below:
a. PayPal refunds can take up to 48 hours to be processed and returned to your account.
b.Credit card refunds take between 7 and 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Depending on the item and the manufacturer's spare parts inventory, repairs take between 15-30 working days.